Privacy Policy





This Privacy Policy applies to information that HYBE UMG LLC and its parent, subsidiary and affiliated entities (individually and collectively referred to herein as “the Company” or “we” or “us” or “our”) collects about you on or through or one of our other websites, applications, platforms or other services from the Company or that you otherwise provide to us (each referred to herein as a “Site” and collectively, the “Sites”).


The Company offers a platform through which aspiring artists, performers and musicians (“Users” or “you” or “your”) can submit their materials and information for the Company’s consideration for the chance to be chosen to audition for the Company and potentially receive musical and artistic training.  


This Privacy Policy describes how we collect such information, how we use it and to whom and under what circumstances we may disclose it. Personal Information may include, but is not limited to, name, postal address, zip or postal code, email address, telephone number, date of birth, payment information, demographic information, profile information, college and military background, GPA, government data, diversity data, payment preferences, banking information, certification data, licenses, employment preferences  and other information we may collect or a Creator may choose to provide us, and only for California residents and users for whom the California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”) applies , any information that directly or indirectly identifies, describes, relates to, is capable of being associated with, or can reasonably link to a particular consumer or household such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person and only for residents of the EU and users for whom the EU’s General Data Protection Regulation (“GDPR”) applies, any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (“Personal Information”). In some cases, the Company may capture other personal or professional information as required by a partner to evaluate eligibility such as, but not limited to: information to conduct criminal screening, professional license validation, and banking validation. This information is also included in the definition of Personal Information. The Personal Information we collect is stored and/or controlled by the Company in South Korea and/or the relevant local corporate affiliate(s) or at the Company’s cloud providers such as AWS. 


This Privacy Policy applies solely to information collected at or through the Site or provided to the Company by a User or collected on their behalf. However, we may link to other online destinations, so we advise you carefully review their respective privacy policies. Please be aware that the Company is not responsible for the contents and the privacy practices of such other sites. 





Section 1798.83 of the California Civil Code provides that residents of California can obtain certain information about their personal information (as defined under Section 1798.83(e)(6) of the California Civil Code) that companies have shared with third parties for direct marketing purposes during the preceding calendar year, as well as the identity of those third parties. Personal information, as defined under the California Civil Code, includes, but is not limited to, data relating to a living individual who is or can be identified either from the data or from the data in conjunction with other information that is in, or is likely to come into, the possession of the data controller. To request a copy of your personal information maintained by us, please contact us at or 1-800-923-0816.



The CCPA and CPRA require us to disclose the categories of information we have collected in the last 12 months in the way that the CCPA prefers. These categories are meant to include within them the more specific Personal Information set forth elsewhere in this Privacy Policy. In the last 12 months we may have collected and/or may in the future collect the following categories of information from you:

Identifiers (such as contact information, government IDs, cookies, etc.),

Information protected against security breaches (such as your name, user name and password),

Protected classification information (like race, gender, ethnicity, etc.),

Commercial information,

Internet/electronic activity, geolocation, audio/video data, professional or employment related information,

Professional or employment-related information,

Education Information,

Audio, electronic, visual, thermal, olfactory or similar information,

Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.



At any point while we are in possession of or processing your Personal Information, depending on your location, you have the following rights:

- Right of access – you have a right to request disclosure of your Personal Information, and to receive additional details regarding the Personal Information we collect and its use purposes, including any third parties with which we share your Personal Information. You also have the right to request a copy of the information that we hold about you.

- Right to be forgotten/Have Personal Information deleted – in certain circumstances you can ask for the data we hold about you to be erased from our records and request that we instruct our third party service providers to do the same.  As discussed above, the Company’s services necessarily entail evaluating the Personal Information that Users choose to submit through the Site for the purposes described above. If a User requests deletion of his or her Personal Information, then the Company may not be able to consider the User for further auditioning since that is the purpose of the Site in the first place. 

- Right of portability – in response to a request for disclosure, you have the right to have the Personal Information we hold about you in a readily usable format.

- Right to Opt-Out – you have the right to opt-out of sales of your Personal Information to third parties. As discussed above, the Company’s services necessarily entail evaluating the provision of Personal Information of Users for the purposes described above.

- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

- Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.

- Right to object – you have the right to object to and opt-out of certain types of processing such as direct marketing.

- Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.

- Right to judicial review – in the event that the Company refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.

- Non-Discrimination - You have the right not to be discriminated against by denying goods or services to you, charging a different price or rate for goods or services, providing a different level or quality of goods or services, or suggesting that we will do any of these things based upon your exercise of any CCPA or CPRA rights. As discussed above, while the Company will never refuse to permit you to use the Company’s services or Site or change the conditions for you to use the Company services or Site based on exercise of CCPA or CPRA rights, the very nature of the Company’s services necessarily entails Users providing Personal Information for the purposes described above. As discussed, if a User opts-out or exercises deletion rights or other relevant CCPA, CPRA or GDPR rights, then the Company may not be able to consider that User or properly evaluate them for further auditioning.

- Right to limit use of sensitive Personal Information to specifically permitted purposes.

- Third parties must also give consumers explicit notice and an opportunity to opt out before re-selling personal information that the third party acquired from another business.


In the event that the Company has not taken action with respect to a request to exercise any of your rights listed above, we will provide you with a reason as to why. For example, there may be circumstances when we cannot delete data, such as if you have entered into an agreement with us, we may need to retain a copy of the agreement, or if you provided a W9 for payment purposes, we may need to retain it for tax purposes.



Depending on whether the above apply to you, to exercise your rights described above, you may submit a verifiable consumer request to us by:

- Emailing us at

- Calling us at 1-800-923-0816


Requests to access Personal Information can only be made twice within a twelve (12) month period. We will respond within forty-five (45) days of receiving a Personal Information request.



In the preceding twelve (12) months, we have not sold any Personal Information to third party marketers.  In the future, we may sell Personal Information to third party marketers.  The Company may share Users’ Personal Information with its affiliates, music label partners, and other third parties who may evaluate potential, past, or current contestants, assist with the production of entertainment content or auditions, or provide other services related to auditions or the overall project. By using the Company services and/or the Site, you expressly consent to this.  



The Company collects Personal Information through the Site at several points.

We (or our service providers) collect information from you when you: (1) register with us on our Sites or otherwise use the services; (2) create a profile with us (the “Profile”), or otherwise sign up for a service or feature; (3) complete a survey or fill out information on our Sites or on third party forms that we use or in response to one of our inquiries; (4) communicate with us via third-party social media sites; (5) audition with us; or (6) contact us, or otherwise communicate with us or provide information to us. 


When you visit our Sites, we also collect anonymous information such as your IP address or domain name to analyze Site traffic, but this information is not personally identifiable. We will use this information to help diagnose problems with our server, to administer our Sites, or to display the content according to your preferences. Traffic and transaction information may also be shared with business partners and advertisers on an aggregate and anonymous basis.

In some cases, you may provide information to us about another person, such as when you share Site content or provide references. In such cases, you represent that you have the authorization of such person to provide us with or ask us to obtain such information.

We may combine your (and others’) information that we have collected from you (or others) with information we may receive from other sources, such as government websites, address update services and co-promotion partners. By accessing our Sites, you signify your consent to the above collection of your Personal Information.

When you are creating a Profile for the first time on a Site you might supply identifying data (email address, or government issued ID) that you have previously provided to us and we may recognize that identifying data or other information previously provided and, once you have completed the account set-up process, you may be able to see your contact information already included in your new online Profile. This is happening because we have recognized your identifying data or other previously provided information and, for your convenience, have added your information to your Profile.

If you do not want us to collect your Personal Information, please do not provide it to us. In addition, you can revoke your consent in accordance with the procedures set forth below.

If you receive an email or other correspondence requesting that you provide any sensitive information (including your Site credentials or credit card or other personal information) via email or to a web site that does not seem to be affiliated with the Site, or that otherwise seems suspicious to you, please do not provide such information, and report such request to us at or 1-800-923-0816.



As part of the standard operation of the Sites, certain information is collected automatically or passively from or about you in connection with your visit to the Sites. Our servers may automatically gather some of the Site Usage Information (as defined below) or we (or our service providers) may use cookies and other tracking technologies to collect and track such information.

Site Usage Information includes, but is not limited to: (i) your browser type, device type, carrier (if applicable), device address, operating system, operating system address, IP address and the domain name from where you accessed a Site; (ii) information about your region, continent, country, city, zip code, time zone, and general location; and (iii) information about your browsing activities on and through a Site (also known as “Click Stream” data), such as (a) the date and time you visit one of the Sites, (b) the areas or pages of a Site that you visit, (c) the amount of time you spend viewing a Site or specific areas of a Site, (d) the number of times you return to a Site or a specific area of a Site, (e) the web sites or pages you visited prior to visiting a Site, (f) the websites or pages you visit after you leave a Site; (g) searches you have performed on a Site and on other websites that led you to our Sites; (h) social plug-ins with the Company you have interacted on our Sites; and (j) other similar Site usage data (collectively, the “Site Usage Information”).

If you provide or connect your third-party account credentials to an account with our Site, some content and/or information in those accounts may be transmitted into your account with us. For example, when you connect with Facebook, we receive and collect your name, email address and profile photo.



We and our service providers may use cookies, pixel tags, web beacons, and other similar technologies, which allow us to, among other things, optimize our Sites and to understand traffic and usage patterns. Additionally, if the settings on your location-aware device allow us to receive geo-location data or information, we may collect that information automatically.

A cookie is a small data file that is sent to your web browser and placed on your computer or device when you access a website. Cookies allow parties (including us, our service providers and others) to: (i) track your activities on the Sites,(ii) recognize your computer or device so that you are able to save your preference and stay logged in to the Sites without having to re-enter your Account credentials; (iii) deliver customized content to you; (iv) preserve the contents of your session during your visit to a Site; (v) and otherwise enhance and personalize your experience on the Sites. If you do not want information collected through the use of cookies, most devices allow you to decline the use of cookies. We recommend that you leave cookies turned on because if you elect not to allow them, you may not be able to use or to enjoy all of the services and features of the Sites.

We may use Flash cookies and other similar technologies, which allow a website to store certain information locally on an individual’s computer or device and then access and use that information to enhance and facilitate certain Site experiences, processes and functionality. Flash cookies are different from other cookies and may not be removed in the same manner. More information about both kinds of cookies is available at

We also use web beacons (also known as “clear GIFs” or “pixel tags”) for similar purposes as cookies. These beacons are typically one-pixel images that are embedded in the Site or in a communication, such as an email message. These technologies help us to verify when a certain page of a Site is viewed, when a message is opened and when links or other content in a message are clicked or viewed.

We may use third party web analytics services, such as Google Analytics, to help us track and analyze the use of our Site and to measure the effectiveness of our systems, Site content, and communications.



We currently do not participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your information. We may engage third parties, such as marketing or analytics partners, who may collect information about your online activities over time and across different websites when you use our website. To learn more about browser tracking signals and “Do Not Track,” please visit



Some of the window dressing appearing on our Site may be delivered to you by our Web advertising partner or partners. Information about your visit to a partner site or sites, such as number of times you have viewed an ad (but not your name, e-mail, or other Personal Information), is used to serve ads to you.

We also work with service providers and partner with advertising companies that use cookies, web beacons and other tools to collect information about your visits to and behavior on the Sites and other websites, and then use that information to deliver targeted advertisements to you across the Internet. The information collected and used in this manner is generally, on its own, anonymous and not personally identifiable.



We may use the information we collect from and about you for a variety of purposes, including but not limited to as discussed above and the following:

(i) To fulfill requests for services; (ii) to provide you with targeted offers and advertising on and at the Sites; (iii) subject to your communications preferences and, where required by applicable law, subject to your consent, to contact you (via postal mail, email and the like) with promotional materials about us, our products, our services and our events, as well as about select partners (in addition (we send transactional emails to you regarding your Profile, our services and our business relationship); (iv) to contact you when necessary or appropriate to discuss your Profile and the services we are providing and to review and improve our customer service, online and offline operations and overall experience; (v) to share your Personal Information with third parties for our marketing, commercial and advertising purposes, subject to your opt-out rights as set forth in this Privacy Policy; (vi) to protect the security or integrity of the Sites and our business; (vii) and otherwise, with your permission or as permitted by law.

If you provide us with information about another person (as described above in the “Information You Provide To Us” section), where permitted applicable by law, we use that information to fulfill your requests and treat such information in accordance with this Privacy Policy.

For purposes of the GDPR this table shows you a description of all the ways we plan or may plan to use personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.


Type of data

Lawful basis for processing

To register you as a new User



Performance of a contract with you

To process your materials





Marketing and Communications

Performance of a contract with you

Necessary for our legitimate interests 

To manage our relationship with you which will include: Notifying you about changes to our terms or privacy policy; Communicating with you regarding your submission




Marketing and Communications

Performance of a contract with you

Necessary to comply with a legal obligation

Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To deliver direct marketing to you





Marketing and Communications



For most direct marketing communications, we rely on consent based on our privacy policy, however there are situations in which it is in our legitimate interests to use your personal data in this way

To enable you to take part in a prize draw, competition or complete a survey





Marketing and Communications

Performance of a contract with you

Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)





Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise)

Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you





Marketing and Communications



Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences




Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you






Necessary for our legitimate interests (to develop our products/services and grow our business)

To prevent and detect unlawful acts

Identity Contact Financial Transaction Technical Tracking

Necessary for our legitimate interests (to protect our business and our customers by way of undertaking fraud monitoring and suspicious transaction monitoring)

Necessary to comply with a legal or contractual obligation to share personal data for the purposes of law enforcement

In order to resolve legal claims or disputes involving you or us

All relevant data categories, depending on the nature of the allegation or claim

Necessary to bring or defend a claim

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.



To use certain aspects of our services, we may require credit or debit card account information or bank account information. By submitting such information through the services, you expressly consent to the sharing of your information with third party merchants, billing processors, and payment processors. These third parties may store your credit or debit card account information so you can use our services in the future. We do not have your complete credit or debit card account information, store your credit or debit card account information, or have direct control over or responsibility for your credit or debit card account information. While we require that such third party merchants, billing processors, and payment processors use reasonable procedures to help protect your credit or debit card information, we cannot guarantee that transmissions of your credit or debit card account information or Personal Information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by us or our third-party service providers. We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. 



We may disclose information we collect (including Site Usage Information and Personal Information) in the following ways to third parties, to the extent permitted by law:

  • - To data partners for the purposes set forth in this Privacy Policy;
  • - To our service providers and suppliers, who collect or use such information for us or on our behalf (such as website or database hosting companies, address list hosting companies, email service providers, analytics companies, distribution companies, fulfillment companies, and other similar entities that help us to operate the Site and/or provide functionality, content and services);
  • - The Company’s affiliated entities, including an affiliated music label;
  • - Auditors and professional advisers like bankers, lawyers, accountants and insurers;
  • - As necessary, if we believe that there has been a violation of the Sites’ Terms of Use or any other policy of the Sites, or if we have reason to believe that our rights or property, or the rights or property of any third party, may be or have been harmed;
  • - To respond to subpoenas or other judicial processes, or to provide information as requested by law;
  • - In the event that the Company or substantially all of its assets are acquired by one or more third parties as a result of an acquisition, merger, sale, consolidation, bankruptcy, liquidation or other similar corporate reorganization, where your information may be one of the transferred assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy; 
  • - Subject to your opt-out rights and/or consent as set forth in this Privacy Policy, to third party marketers or vendors (who may combine your Personal Information with their own records and records available from other sources) who may use your Personal Information for our marketing, commercial and advertising purposes and/or their own direct marketing purposes and the direct marketing purposes of other third-party marketers. Certain of these vendors may resell Personal Information about you, as permitted by law; 
  • - When you contribute to a social, community or other publicly available area or feature of the Sites, the information and content that you post may be made available to the general public, depending on your settings (which is why we recommend that you do not submit or post any sensitive Personal Information, such as your full name, home address, phone number or other information that would enable others to contact or locate you); and
  • - As otherwise, with your permission or as permitted by law.



If you would like to opt out of receiving direct marketing mail or promotional emails from us, please contact us at or 1-800-923-0816. Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your Profile, relationship, activities, transactions and communications with us.

If you would prefer that we not share your Personal Information with third-parties, please contact us at or 1-800-923-0816 and/or click the Do Not Sell My Personal Information link on our Site. Please understand that if you do request that we stop sharing your Personal Information with third parties, such request will only apply as of the date of your request, and we will not be responsible for any communications that you may receive from third parties that received your Personal Information prior to that request. In these cases, please opt out from or contact the third party directly. If you request that we do not share your Personal Information with any third parties at all, then do not use our service, do not provide any Personal Information in a Profile and if you have already done so and later ask that we do not share such information, then we will likely not be able to consider you for our auditioning process since that is one of the main reasons for engaging the Company in the first place.



By consenting to this Privacy Policy you are giving us permission to process your Personal Information specifically for the purposes identified.

You may withdraw consent at any time by contacting us or 1-800-923-0816.  We try to respond to all legitimate requests within thirty (30) days. Occasionally it may take us longer than thirty (30) days if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. Again, if you withdraw consent for processing your Personal Information, we will likely not be able to consider you for our auditioning process since that is one of the main reasons for engaging the Company in the first place.



We have implemented measures in an effort to safeguard the Personal Information in our custody and control. Such measures include, for example, limiting access to Personal Information only to employees and authorized service providers who need to know such information for the purposes described in this Privacy Policy, as well as other administrative, technical and physical safeguards consistent with the best industry custom and practice. Additionally, our service providers are not authorized to use or disclose your Personal Information for any purpose other than providing the services to us or on our behalf, or as otherwise may be required by applicable law. While we endeavor to always protect our systems, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others, such as hackers.

You are responsible for maintaining the confidentiality of your account or Profile credentials, and we strongly recommend that you do not disclose your account or Profile credentials to anyone. We will never ask you for your password in any unsolicited communication. Please notify us immediately of any unauthorized use of your Account credentials or any other suspected breach of security.



The Sites are not directed to children under the age of thirteen (13). If you are under thirteen (13), do not provide your Personal Information on or to the Site. We do not knowingly collect on the Sites any Personal Information from children under thirteen (13). If a parent or guardian becomes aware of his or her child has provided us with Personal Information without their consent, please contact us at: or 1-800-923-0816. Moreover, the CCPA prohibits us from selling any Personal Information of children under the age of 16 without express consent.  All Users must represent and warrant that they are at least 16 years old if a European Union citizen and 15 years old if a non-European Union citizen and expressly consent to the use, processing and sharing of their personal information as set forth in this Privacy Policy.  Users outside the age of majority in the applicable jurisdiction should not use the Sites without authorization from a parent or legal guardian.



The Sites may contain links (which may take the form of hyperlinks, widgets, clickable logos, plug-ins, images or banners) to websites and services operated by entities other than us. This Privacy Policy does not apply to such websites or services, so we recommend that you review their posted privacy policies so that you understand the relevant information collection, use and disclosure practices.



We may change this Privacy Policy from time to time and the amended policy will be posted to the Sites. We reserve the right to update, change, amend or modify this Policy at any time and from time to time without prior notice. When we post changes to this Privacy Policy, we will revise the “Last Updated” date at the top of the Privacy Policy. Your continued use of the Sites after any changes or revisions to this Privacy Policy become effective shall indicate your agreement with the terms of such revised and then-current Privacy Policy.



We will process (collect, store and use) the information you provide in a manner compatible with the CCPA, CPRA, the GDPR and applicable law. We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. The Company is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. Otherwise, we will only process Personal Information for so long as reasonably required to provide the services.



If the following is applicable to you depending on your location, the Company at your request can confirm what information we hold about you and how it is processed, and if the Company does hold Personal Information about you, you can request the following information:

  • - Identity and the contact details of the person or organization that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • - Contact details of the data protection officer or representative, where applicable.
  • - The purpose of the processing as well as the legal basis for processing.
  • - If the processing is based on the legitimate interests of the Company or a third party, information about those interests.
  • - The categories of Personal Information collected, stored and processed.
  • - Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • - If we intend to transfer the Personal Information to a third country or international organization, information about how we ensure this is done securely. The EU has approved sending Personal Information to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • - How long the data will be stored.
  • - Details of your rights to correct, erase, restrict or object to such processing.
  • - Information about your right to withdraw consent at any time.
  • - How to lodge a complaint with the supervisory authority.
  • - Whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the Personal Information and the possible consequences of failing to provide such data.
  • - The source of Personal Information if it was not collected directly from you.
  • - Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.


The Company accepts the following forms of identification when information on your personal data is requested: Passport or Driver’s License.



In the event that you wish to make a complaint about how your Personal Information is being processed by the Company or third parties, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and the Company’s data protection representatives.

To contact our Data Protection Representative: 


Toll free number: 1-800-923-0816  



All matters relating to the Site and this Privacy Policy and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of California without giving effect to any choice or conflict of law provision or rule (whether of the State of California or any other jurisdiction).

By using the Site, you agree that any dispute, claim or controversy arising out of or relating to this Privacy Policy or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Los Angeles, California before a single neutral arbitrator. The arbitration shall be administered by Judicial Arbitration and Mediation Services, Inc. (“JAMS”) pursuant to its Comprehensive Arbitration Rules and Procedures. The parties to arbitration may use legal counsel at their own expense, and the prevailing party shall be entitled to its reasonable attorney’s fees. All costs of arbitration (including arbitrator fees) shall be paid by the Company, except only that if you bring the arbitration, you may be charged an initial filing fee that shall not exceed the filing fees that you would incur for bringing an action in court. This clause shall not preclude the parties from seeking provisional remedies in aid of arbitration from a court with appropriate jurisdiction, including equitable relief or other provisional relief as appropriate, in which case the parties submit to the sole and exclusive jurisdiction and venue of the state and federal courts of Los Angeles, California. Notwithstanding anything else in this Privacy Policy or the JAMS rules, any parties subject to this arbitration provision shall be barred from bringing or participating in any Class Action (as defined below) related to a dispute covered by this arbitration provision. Notwithstanding anything else in this Privacy Policy or the JAMS rules, it is agreed that the arbitrator is specifically denied the authority to consider or certify any Class Action under this Privacy Policy. However, if these Class Action restrictions are ever deemed illegal or unenforceable, they shall be severed from this arbitration provision. In that event, any Class Action shall by exempted from this arbitration provision and brought in court of competent jurisdiction, in connection therewith and each of the parties consent to the sole and exclusive jurisdiction of the state and federal courts of the State of California, Los Angeles County. For purposes of this Privacy Policy, the term “Class Action” shall mean claims brought on behalf of or allegedly representing or including other persons or entities, including but not limited to any class, consolidated, representative, collective or private attorney general action. This arbitration provision is subject to the Federal Arbitration Act, and may be enforced in any court of competent jurisdiction.



If you have any questions about this Privacy Policy, please contact us via email at or 1-800-923-0816.